How do I place an order?
Add products to your cart, go to checkout, fill in your details and place the order.
Are all products brand new?
Yes. Every product is brand new and sealed, sourced from authorised distributors.
Are products covered by manufacturer warranty?
Yes — products carry the official manufacturer warranty. See the Warranty Policy for how to claim.
How can I check product availability?
Each product page shows its stock status.
Which payment methods are accepted?
Website orders are saved as order requests. Our team then confirms payment options (UPI, cards, net banking and EMI where available) and your GST invoice before dispatch.
How can I track my order?
You will receive courier tracking details once your order ships, and our team shares order updates by phone, WhatsApp or email.
Can I cancel my order?
See the Cancellation Policy.
What is your return policy?
See the Return & Refund Policy.
What should I do if my product arrives damaged?
Contact us within 48 hours with photos and an unboxing video and we will arrange a replacement or refund.
Do you offer product recommendations?
Yes — use the assistant or contact us.
How can I contact customer support?
Use the Contact page, phone, WhatsApp or email.
Do you deliver across India?
Yes — shipping is free and insured across India. See the Shipping Policy for timelines.
Can I talk to someone before buying?
Absolutely — ask CamGuide AI, call or WhatsApp us, or visit the store in Nagpur.
Do you provide GST invoices?
Yes. Share your GSTIN at order confirmation and we will issue a GST invoice.
Do coupons work on every product?
WELCOME5 works on one order per customer. CREATOR3 excludes cinema cameras. Coupons cannot be combined.